Refund policy

 

We, at Perfect Pair, want our customers to feel completely satisfied with their purchases. However, if for some reason, that perfect pair wasn’t as perfect as you thought, we are happy to provide some options to return or exchange. 

Items that cannot be returned or exchanged include, but are not limited to: all sale items, all first walkers purchased in store, all items past the return deadline, and anything purchased the week before Yom Tov. 

Please note that all returned goods must be in their original condition (shoes unworn, undamaged, and in its original packaging) in order to receive a refund. We will not refund any products that are returned damaged. 

Items purchased in store, for pickup, or delivery, may be returned in store during open hours. Items can only be returned before/after hours with approval via text (773-800-9691). All shoes left without inspection of a salesperson (ex: left outside the door) will not be refunded. 

In Store Purchases

All purchases in store can be returned for a refund if the items are returned in their original condition (shoes unworn, undamaged, and in original packaging) within 2 days of purchase. However, a 4% restocking fee will be deducted from the refund only if the amount exceeds $200. 

Pickup Purchases 

 All items purchased for pickup must be picked up within 48 hours of receiving a confirmation that the order is ready. Please come during open hours for pickup. If you would like to come before/after hours, please text for approval. If your order is not picked up within the 48 hours, it will automatically be refunded, minus a 4% restocking fee. You will have 48 hours from the time the package is readyfor pickup in order to receive a refund, minus the 4% restocking fee. 

Please text the store within those 48 hours if you would like to exchange for a different size free of charge. 

 

Delivery Purchases 

All items delivered are able to be returned for a refund within 48 hours of receiving the purchase. Please note that all delivered goods will be subject to a 4% restocking fee, which will automatically be deducted from the refund. 

Exchanging for a different size can be made free of charge if you text us within 48 hours of delivery. 

Online Purchases 

All purchases online must be returned to our store within 7 days of receiving your order in order to receive a refund. Please note that all online orders are subject to a 4% restocking fee, which will automatically be deducted from your refund amount. Please plan ahead and return the package early to ensure the package is arrives in a timely manner.  It is the customers responsibility to pay for the return shipment. A return label can be provided for a flat rate of $7 per item, which will be deducted from the refund amount. (Text us for this option). Please ensure boxes are postmarked for delivery within the 7 days to guarantee a refund. After that time, refunds will no longer be accepted. 

Please do not use shoe boxes as shipping boxes to return the shoes. If the shoes are returned damaged, it is at the customers expense and the return will not be accepted. 

Before the package is returned, please ensure the order was approved for return through the online return portal. 

 

PLEASE NOTE: Perfect Pair Chicago does not take responsibility for the damage of any worn shoes. This includes, but it not limited to: scraping, peeling, or ripping. Please contact the brand directly if you experience any trouble. If you are having trouble contacting the brand, you may reach out to us for help. 

 

By shopping at Perfect Pair, you agree to the terms and conditions outlined in our return policy. 

 

Address for returns:

Perfect Pair Chicago Returns 

2908 W Pratt Blvd

Chicago, Il 60645

All questions, please text 773-800-9691